Our shipping partners are seeing exceptional volume and are currently experiencing delays in delivering packages. In addition, due to increased safety protocols in our warehouse, we are also experiencing delays processing your order. We thank you for your patience and understanding.
Due to the current situation, we are experiencing an increase in our processing time. Orders are now shipped within 5 - 10 business days from the day an order is placed, excluding holidays.
Ground orders arrive 3-10 business days from the shipped date.*
Express orders arrive 2-4 business days from the shipped date.*
Gift Cards are delivered separately from merchandise.
Most shipments will be sent via Canada Post. Signature is not required on Standard or Xpress shipments, however is required for all packages shipped Priority.
Return and exchanges
Online Return policies
1.Return requests must be made within 30 days from the order date as indicated on the original invoice.
2.Returns must be accompanied by the original invoice.
3.Merchandise must be in its original packaging, unwashed, with merchandise tickets attached.
4.Refunds will be credited back to the original method of payment. For orders paid by PayPal, if you use our warehouse return option, your PayPal account will be credited.
5.Shipping charges are non-refundable.
6.Customer is responsible for shipping fees incurred in the return process.
7.If the item received was damaged, it can be replaced for the same item, if available, by contacting firstname.lastname@example.org
8.All gift cards, and face masks are FINAL SALE. No refunds or exchanges allowed.
9.Merchandise in our “SALE” section and/or items discounted by 50% off or more of the original price are FINAL SALE and not eligible for exchanges or refunds, in store or online.